Privacy Policy

We respect your privacy. This policy explains what personal data we collect, why we collect it, how we store it, and your rights under applicable laws including GDPR and CCPA.

Data we collect

• Contact form data (name, email, message, consent checkbox) — collected to respond to your inquiry.
• Order data if you purchase from us in‑store or via invoice (name, email, phone, address, items purchased).
• Cookies — essential cookies for site functionality. With your consent, we may use analytics (usage patterns) and advertising cookies (ad performance).

Legal bases

We process personal data based on consent (Art. 6(1)(a) GDPR) and legitimate interests (Art. 6(1)(f) GDPR) such as site security and fraud prevention.

How we use data

• To reply to messages you send us.
• To fulfill purchases and customer service requests.
• With consent, to measure site usage (analytics) and improve advertising.

Third‑party analytics and advertising

If you provide consent through our cookie banner, we may use the following Microsoft services:

• Microsoft Clarity (analytics) to understand how visitors interact with the site.
• Microsoft Advertising UET (advertising measurement) to measure advertising performance and conversions.

These services may set cookies or collect information such as device identifiers, IP address, and usage events. We configure the site to load these scripts only after you consent to the relevant category (Analytics and/or Advertising). You can withdraw consent by clearing site data in your browser or by re‑selecting your preferences when the cookie banner is shown.

Storage and security

We store inquiry emails in our business email account. If you submit the contact form, data is transmitted securely and processed on our server in the United States. We use access controls and encryption in transit (HTTPS). We retain inquiries up to 12 months, and order records as required by law.

Sharing

We do not sell personal data. We share data only with service providers acting on our behalf (e.g., hosting providers) under data processing terms, or where required by law.

Your choices

• You can refuse non‑essential cookies using the cookie banner.
• You can request access, deletion, or correction of your data by emailing manager@raquelaguilar-psico.com.
• EU/UK residents: you may lodge a complaint with your local supervisory authority.
• California residents: see the CCPA section for your rights to know, delete, and opt out of certain data sharing.

CCPA notice

We do not sell personal information as defined by the CCPA. To exercise your rights, contact us at manager@raquelaguilar-psico.com and put “CCPA Request” in the subject.

Children

Our site is not directed to children under 13.

Contact

Data Controller: Laura Kosowski for Raquel Aguilar Home & Garden, LLC, 271 Vallecitos Rd, Chamisal, NM 87521, USA. Email: manager@raquelaguilar-psico.com.

Last updated: 2025-12-17